Privacy Policy
Last updated: December 2024
1. Information We Collect
MermaidGlimmer collects information you provide directly to us when you:
- Submit contact forms or inquiry requests
- Communicate with us via email or phone
- Engage our AI consulting services
- Visit our website and interact with our content
This information may include your name, email address, phone number, company information, job title, project details, and any other information you choose to provide.
2. How We Use Your Information
We use the information we collect to:
- Evaluate your qualification for our AI consulting services
- Respond to your inquiries and provide customer support
- Deliver our AI consulting and lead generation services
- Communicate about projects, updates, and service offerings
- Improve our services and website functionality
- Comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
MermaidGlimmer does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, or that of others
- With trusted service providers who assist in our operations under strict confidentiality agreements
- In connection with a business transfer, merger, or acquisition
4. Lead Generation Services
For our lead generation services, we collect and process information about potential business prospects. This includes:
- Business contact information obtained through legitimate advertising channels
- Company details and project requirements
- Budget and timeline information for qualification purposes
- Communication preferences and interaction history
All lead information is obtained through ethical means and in compliance with applicable privacy laws and advertising platform policies.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure storage systems and backup procedures
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact form submissions: Retained for up to 3 years for business development purposes
- Client project data: Retained for the duration of the engagement plus 7 years for legal compliance
- Lead generation data: Retained for up to 2 years or until the lead requests removal
- Website analytics: Retained for up to 26 months
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information under certain circumstances
- Portability: Request transfer of your information to another service provider
- Objection: Object to certain processing of your personal information
- Restriction: Request restriction of processing under certain circumstances
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
12. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date.
13. Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us: